Shipping policy

Shipping Policy

Last Updated: August 7, 2026

Thank you for shopping at HappyPlushie.

We aim to make ordering your favourite plush companions as simple and convenient as possible. This Shipping Policy explains our shipping charges, delivery estimates, order processing, tracking, and procedures for delivery problems.

Free Worldwide Shipping

HappyPlushie provides FREE worldwide shipping on all eligible orders placed through happyplushie.space.

There is no standard shipping charge regardless of the destination, unless otherwise clearly disclosed before checkout for an exceptional shipping service requested by the customer.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

The delivery estimate begins after an order has been successfully processed and prepared for shipment.

Delivery times are estimates rather than guaranteed arrival dates.

Orders may occasionally take longer because of factors outside our reasonable control, including customs procedures, local postal services, weather conditions, carrier delays, public holidays, peak shopping periods, transportation disruptions, remote-area delivery, or incorrect delivery information.

Order Processing

After an order is successfully placed, it enters our fulfilment process.

Customers should carefully review their shipping information before submitting an order.

Once an order has been processed or transferred to a shipping carrier, we may not be able to modify the delivery address or cancel the shipment.

Order Tracking

Where tracking is available, tracking details will normally be provided after the order has been dispatched.

Tracking information may require some time to become active after the carrier receives the shipment.

Updates depend on the carrier and destination postal network, so temporary gaps between tracking scans do not necessarily indicate that a parcel has stopped moving.

International Shipping

We ship to many destinations worldwide.

International orders may be subject to customs inspections, local import regulations, or other procedures imposed by the destination country.

Customers are responsible for ensuring that products ordered are permitted to be imported into their destination where local restrictions apply.

Where legally applicable, customs authorities may impose import duties, taxes, or fees. Any such government charges that are not collected during checkout are generally determined by the destination jurisdiction and are outside HappyPlushie's control.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Please contact us immediately if you discover an error in your delivery address.

We will make reasonable efforts to update the information before dispatch, but changes cannot be guaranteed after fulfilment has begun.

If a parcel is returned because an incorrect or incomplete address was provided, please contact us so that we can determine the appropriate next steps.

Lost Packages

If your tracking information indicates that your order has not arrived within a reasonable period beyond the estimated delivery timeframe, contact us at support@happyplushie.space.

We may review tracking information and coordinate with the carrier where appropriate.

Depending on the circumstances and applicable consumer rights, we may offer a replacement, refund, or another suitable resolution for confirmed lost shipments.

Packages Marked Delivered but Not Received

If tracking shows that your order has been delivered but you cannot locate it, please first check around the delivery location and with members of your household, neighbours, reception staff, mailrooms, or other safe delivery areas where appropriate.

You may also wish to contact the carrier.

If the package still cannot be located, contact HappyPlushie and we will assist where reasonably possible.

Damaged Packages

If an order arrives damaged, take photographs of the packaging and product where possible and contact us promptly.

We will review the situation and provide an appropriate solution consistent with our Return & Refund Policy and applicable consumer law.

Separate Shipments

Where an order contains multiple products, products may occasionally be dispatched separately depending on fulfilment arrangements.

As a result, you may receive more than one parcel or tracking number for a single order.

Delivery Delays

Although we work to provide reliable delivery estimates, HappyPlushie cannot guarantee that circumstances beyond our reasonable control will never cause delays.

If your shipment appears significantly delayed, please contact our support team for assistance.

Shipping Support

For questions regarding shipping or delivery, contact:

HappyPlushie
52 Hill St
Spring Hill QLD 4000
Australia

Email: support@happyplushie.space
Phone: 0421 887 530