Refund policy
Return & Refund Policy
Last Updated: August 7, 2026
At HappyPlushie, we want you to feel confident when shopping with us. If you are not completely satisfied with an eligible purchase, we offer a 30-day return and refund policy.
This Return & Refund Policy applies to purchases made directly through happyplushie.space.
30-Day Return Period
You may request a return within 30 days from the date you receive your order.
To qualify for a return, the product should generally be returned in substantially the same condition in which it was received. Items should be unused or only reasonably inspected, clean, and returned with any original accessories, tags, or packaging where applicable.
Please do not send a return to our address without contacting us first. Returns sent without prior instructions may experience delays in processing.
Free Returns
Eligible returns made under this policy are free of charge.
Where a return is approved, HappyPlushie will provide appropriate return instructions. When applicable, we will arrange or cover the reasonable return shipping cost for the eligible item.
Customers should follow the return method provided by our customer support team. We cannot guarantee reimbursement for alternative shipping services selected without our prior approval.
How to Request a Return
To begin a return, contact:
Email: support@happyplushie.space
Please include your order number, the email address associated with the order, the product you wish to return, and a brief explanation of the reason for the return.
For damaged, defective, or incorrect items, we may request photographs showing the product, packaging, or shipping label to help us assess the issue.
Once your request has been reviewed, we will provide return instructions where required.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, significantly different from what was ordered, or if you receive the wrong product, contact us as soon as possible at support@happyplushie.space.
Please provide your order number and clear photographs showing the issue when reasonably possible.
Where the claim is confirmed, we may offer an appropriate remedy such as a replacement, refund, or another solution consistent with applicable consumer law.
Change-of-Mind Returns
Eligible products may also be returned within the 30-day return period if you change your mind.
Products returned for change-of-mind reasons should be kept in good condition and should not show unreasonable wear, damage, staining, washing, modification, or misuse.
Non-Returnable Items
Certain products may not qualify for a change-of-mind return where returning them would be inappropriate for hygiene, safety, or legal reasons.
Products that have been deliberately damaged, heavily used, altered, contaminated, or returned in a condition substantially different from how they were received may also be excluded from voluntary change-of-mind returns.
These exclusions do not limit any rights you may have regarding faulty products under applicable consumer protection laws.
Refunds
Once a returned product has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method used for the purchase.
Although we process approved refunds promptly, your bank, credit card provider, PayPal, Shopify Payments provider, or other financial institution may require additional processing time before the funds appear in your account.
We do not control processing times imposed by third-party financial institutions.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible at support@happyplushie.space.
We will attempt to accommodate cancellation requests where possible. However, once an order has entered processing, fulfilment, or shipment, cancellation may no longer be possible.
If the order has already shipped, you may request an eligible return after receiving it.
Exchanges
If you would prefer a different product, colour, design, or variation, contact our support team.
Where direct exchanges are unavailable, we may ask you to return the original item for a refund and place a new order separately.
Consumer Guarantees
Nothing in this policy is intended to exclude, restrict, or modify rights that cannot lawfully be excluded under applicable consumer protection laws, including the Australian Consumer Law where applicable.
Contact
For return or refund assistance:
HappyPlushie
52 Hill St
Spring Hill QLD 4000
Australia
Email: support@happyplushie.space
Phone: 0421 887 530